With up to 10 email accounts included with you service, ARKLANET.com gives you some of the best email options on the INTERNET.
- WEBMAIL - you can access your accounts anytime and anywhere using our webmail system. You even have 3 choices of programs to access your account.
- NeoMail - Simple Interface and allows you to set up a custom email signature the first time you log on. Displays all your inbox on the first page.
- SquirrelMail - A few more features and allows you to select all email to move everything to the trash-bin at once. Great for those accounts where you get a lot of junk mail.
- Horde - This is our most complicated email software, but also has the most features. It even has a free calendar and contacts area to keep you organized. This is the only interface where you can access your junk email box before it is automatically deleted. You can aslo control your more advanced junk mail options from within Horde. Has a built-in help feature as well.
- Other Features of WEBMAIL
- Change your email password at anytime from your WEBMAIL interface. This does not affect your access password
- Forward your mail to any other valid email account.
- Create an AutoResponder to automatically answer each and every email you receive. This is great if you are going on vacation or going to be away from your email for a while.
- BoxTrapper - This is our FREE Spam and junk filter. Simply turn on BoxTrapper and JunkMail does not get through. This works with your Outlook or Outlook Express and other email clients as well.
- Aging - Turn on this feature and set how many days you want to keep email until it is deleted from the server. Don't worry, unless you go over your storage limit, no email is deleted unless you turn this feature on.
ARKLANET.com has true POP3 email boxes, so our customers can use most popular email programs to access them. Our email servers are as follows;
POP Server (incoming Mail) : mail.arklanet.com
SMTP Server (outgoing Mail) : mail.arklanet.com
Our Outgoing Mail Server requires authentication using the same settings as our incoming Mail Server. Our Server does not require Secure Password Authentication (SPA). To set up your email accounts with Microsoft Outlook or Outlook Express, the best and easiest way is to just run our setup software. You can run it from the disk or DOWNLOAD it here. You can also re-run the software at anytime to fix any email issues that may have come up. Our software can fix over 90% of all Dial-up and email problems by simply re-running the set up program. Don't worry - you won't lose any of your old email running the program. Click Here for Step by Step Instructions on setting up Outlook and Outlook Express What does ARKLANET.com support? ARKLANET supports your connection to the Internet and your email. We do not support any specific Microsoft, Macintosh, or Other software, including Office suites or Web Site publishing software, including online software. We do not support any kind of Networking, unless it is done by ARKLANET or it's affiliates, which is done on a case-by-case basis. WE DO NOT SUPPORT INCREDIMAIL - Incredimail may be used with our system, but we will not help with incredimail issues
Click here for their FAQ
Supported Operating Systems
We support Internet connectivity and email on the following systems.
Windows 95,98/98SE
Windows ME
Windows XP-Home and Professional
Windows 2000 Professional
Windows 2003
Mac OS 7.6 or greater, including OSX We DO NOT provide support for configuring PPP or any other dial up connection for Linux. Step by Step Set-up Procedures for setting up your email with Outlook or Outlook Express. To manually configure Outlook Express for those who don’t have access to cpanel:
1. |
Before you get going, make sure you know your email address along with the following information. (You may need to contact ARKLANET, Internet Service Provider, to get it.) First, information about the e-mail servers:
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Your email Password |
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The name of the incoming e-mail server : mail.arklanet.com |
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For POP3 and IMAP servers, the name of the outgoing e-mail server (generally SMTP)
Your email servers for both incoming and outgoing are:
mail.arklanet.com |
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2. |
Start Outlook Express, and on the Tools menu, click Accounts. If the Internet Connection Wizard starts up automatically, skip ahead to step 4. |
3. |
Click Add, and then click Mail to open the Internet Connection Wizard.
Mail option from the Add button |
4. |
On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e-mail from you, and then click Next.
Most people use their full name, but you can use any name—even a nickname—that people will recognize. |
5. |
On the Internet Explorer Address page, type your e-mail address, and then click Next. |
6. |
On the E-mail Server Names page, fill in the first block of information that you gathered from ARKLANET in step 1, and then click Next.
Internet Connection Wizard's E-mail Server Names
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7. |
On the Internet Mail Logon page, type your account name and password. Remember, your account name is your full email address
Internet Connection Wizard's Internet Mail Logon
Note: If you're concerned about break-ins to your e-mail, click to clear the check in the Remember Password box. You'll then be prompted for the password each time you send or retrieve mail. |
8. |
Click Next, and then click Finish.
Now go up to “Tools” on your file menus
Click on “Accounts”
Click on the “Mail” tab
Find your mail.arklanet.com account
Highlight it and click on “Properties”
Click on the “Servers” tab
At the bottom of the window, check the box that says “My server requires authentication”
Click the “Settings” button
Click “use same settings as my incoming mail server”
Click “OK”
Click “OK” on the Properties box
Click “Close” on the Accounts box
You're ready to send your first e-mail!
 Unsure if your new e-mail account is working? Send an e-mail message to a friend and ask them to reply. If they get the message, and you get the reply, your account is ready to roll! If you would like our support team to test your account simply send an email with "test" in the subject line to testemail@arklanet.com and we will reply to complete your test. But if you run into problems setting up your account, Outlook Express offers help. Search for troubleshooting topics from Contents and Index on the Help menu.
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For setting up email in Microsoft Outlook: MS Outlook XP E-mail Setup (pop3) 1. Click on Tools button on top, select E-mail Accounts 
2. When E-mail Accounts window pops up, choose Add a new e-mail account then click Next. 
3. Choose POP3 then click Next. 
4. Internet E-mail Settings window, Your Name: Type in your real name E-mail Address: type in your full e-mail address Incoming mail server (POP3): type in mail.arklanet.com Outgoing mail server (SMTP): type in mail.arklanet.com User Name: type in your full e-mail address Password: type in your pass word Note: If you do not want to save your password into your system, uncheck "Remember password". By doing so, you must enter your password each time you start Outlook Express. Click on “More Settings” Click on “Outgoing Server” tab Check the box that says “My outgoing server (SMTP) requires authentication Check the circle that says “Use same settings as my incoming mail server” Click ‘OK” Click Next when your done. 
5. Congratulations! Click on "Finish". 
Need More help? Here are some options
- Online Support Forum - This forum has help offered by both our staff and other customers. Search the forum for what your looking for. Also, lots of good ideas here from our customers on how to get the most out of your Internet Experience. This service is instant and always free.
- Submit a Trouble Ticket HERE. This service is always free and the best way to track an complicated problem. We encourage users to use the Ticket System and it is always free.
- Call our Toll-Free number at 1-866-557-7477 (1-866-55-77isp). You will be connected to the next available operator during business hours. This service is free with our Enhanced, Deluxe, and Premium services as well as with all high-speed services. After initial set-up, there may be a fee charged if you are on a Value Plan. Please check your service agreement.
For more all of your options in one convenient location, CLICK HERE to go directly to our support page. |
