ARKLANET.com Frequently Asked Questions
Why should I choose ARKLANET over other Internet service providers?
ARKLANET brings you fast, reliable Internet access, local support, and powerful tools to make your Internet experience safer, more convenient, and more fun! Many exclusive features and benefits come free with your ARKLANET membership, making it a great value too!
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What kind of free tools does ARKLANET offer?
ARKLANET members get a complete suite of powerful tools through ARKLANET's free CompleteAccess software designed to enhance your overall Internet experience. Our Enhancement Tools—including Free Spyware Download, StrikeSpam™, and Virus Filters —make it simple to stay protected against serious online threats. We also offer ARKLANET BrowseBlast ™, which lets dial-up users surf the Web up to 5X faster!*
What other features does ARKLANET Dial-Up service include?
We offer up to 10 email addresses and up to 50MB of webspace per user, so everyone in the family can have their own email address and Web site. Plus, with our free SiteLaunch Builder, you don't need to know any HTML to build a great homepage in minutes! ARKLANET Dial-Up also supports all major instant messaging programs, so it's easy to IM all your buddies. Plus we even have our own to instantly communicate with other ARKLANET members. See our features and benefits page to learn more.
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What's the difference between the monthly and annual plans for ARKLANET Dial-Up Service?
ARKLANET offers an ongoing discount (based on our regular rate) to members who choose to prepay for a full year. Our monthly plan is often available with a special introductory offer.
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Is it easy to switch to ARKLANET from another Internet service provider?
Absolutely. It's fast and easy to switch to ARKLANET in 3 simple steps! We'll help you:
- Sign up for ARKLANET
- Use our Easy CompleteAccess Software to set up your new userand email accounts.
- Cancel your current Internet service. We can help here too!
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How do I cancel my service with my other Internet service provider?
Many companies let you cancel your service via telephone, fax, or postal mail. When you contact them, be sure to have your username handy, as well as the credit card number associated with your account.
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What instant messaging (IM) programs can I use to chat with my friends and family?
ARKLANET supports all major IM programs, including AOL Instant Messenger (AIM), Yahoo! Messenger, MSN Messenger, and ICQ. So you can continue to trade real-time messages with all your online buddies, no matter what Internet service and IM program they use.
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What happens if I don't have a local dial-up access number in my area?
ARKLANET has thousands of local access numbers nationwide, so it's highly unlikely you won't find one in your area. Click here to see all our access numbers.
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Does ARKLANET charge for technical support?
Not wit hour Enhanced, Deluxe, Premium or Business Class Service! Our free, local live technical support is available on the Web, by chat, by email, and by phone. Visit our Support Center for handy self-help tutorials on hundreds of topics. You can also click on Contact Us By Live Chat to trade instant messages with a friendly service representative, or choose Contact Us By Email to send us an email. Want to speak with someone directly? You can always give us a toll-free call at 1-866-557-7477.
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I'm a Mac user. Can I get ARKLANET Dial-Up Service on my Apple computer?
Yes! ARKLANET is fully compatible with Apple computers. And we've worked hard to develop special tools to give our Mac users the high-quality Internet experience they deserve. Manual setup is required and our technical support team would be happy to help.
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* With ARKLANET Accelerator, certain Web page text and graphics will load faster when compared to standard dial-up Internet service. Actual results may vary. ARKLANET Accelerator is only compatible with ARKLANET's dial-up service and specified Windows and Macintosh browsers.
